At paulsattler, we prioritize customer satisfaction and aim to provide a hassle-free shopping experience. To enhance your confidence in shopping with us, we offer a clear and straightforward return and refund policy with no hidden fees.
No Restocking or Handling Fees
We do not charge any restocking or handling fees for returns or exchanges. If you are not completely satisfied with your purchase, you can return or exchange the item without any additional cost for these services.
30-Day Free Return and Exchange
You have up to 30 calendar days from the date of delivery to initiate a return or exchange. This policy applies to all paulsattler jewelry products purchased from paulsattler.store.
To be eligible for a return or exchange, the product must be in its original condition, unused, and in the original packaging with all tags intact.
Return Shipping Costs
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For returns or exchanges due to defects, incorrect or damaged items, paulsattler will cover the return shipping cost.
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For returns or exchanges requested for other reasons (such as change of mind or size), the customer is responsible for the return shipping cost.
We recommend using a trackable shipping service or purchasing shipping insurance when sending items back, as we cannot guarantee receipt of returned items otherwise.
Refund Process
Once we receive and inspect the returned item, we will notify you by email about the approval or rejection of your refund. Approved refunds will be processed within 7 business days, and the amount will be credited to your original payment method.
Please note that it may take additional time for the refund to reflect in your account depending on your bank or payment provider.
Contact Information
For any questions or to start a return or exchange, please contact our customer service team:
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Phone: +1 (415) 674-0500
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Email: [email protected]
Our team is ready to assist you promptly and ensure your experience is smooth and satisfactory.